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Return policy
Customer satisfaction is the core priority of chunyehong. We commit to providing high-quality apparel and home decoration products as well as standardized and reliable after-sales services. This return policy applies to all products purchased on our independent online store, including dresses, tops, bottoms, and living room decorations. By placing orders and submitting return requests on our platform, you fully read and agree to all terms specified below. We strive to maintain a transparent, fair and hassle-free return process for every user.
1. General Return Eligibility
All eligible return items must remain completely unused, unwashed, undamaged and fully resalable. All original tags, labels, packaging and supporting accessories must be intact. Apparel products including dresses, tops and bottoms shall have no wear marks, stains, fading, manual alterations or damage caused by personal use. Living room decorations must be free of scratches, deformation, dirt, installation traces and usage signs. Any products that are worn, improperly used, manually modified or missing original packaging are not eligible for return or exchange.
2. Valid Return Reasons
Customers can submit return applications for legitimate reasons including inappropriate size, unsatisfactory style matching, personal preference changes, inherent product quality defects, poor craftsmanship, in-transit damage, wrong item delivery and missing accessories. We recommend all customers carefully inspect their received dresses, tops, bottoms, and living room decorations immediately after delivery to confirm product condition. All return requests must be reviewed and approved by our customer service team before return shipment.
3. Standard Return Process
To initiate a return, please contact our customer service team and provide your valid order number, specific product name, detailed return reason, together with clear photos or videos of the item for verification. After your return application is approved, you will receive official return guidelines and designated return address. Please package all returned items with protective materials to avoid secondary damage during transit. Delicate living room decorations and soft fabric apparels need extra careful packaging. Please keep the return tracking number for progress inquiry and record keeping.
4. Return Shipping Responsibility
Return shipping fees shall be borne by customers for returns caused by personal reasons, including size mismatch, style dislike and unnecessary purchase. If the return is caused by platform-side problems such as product quality defects, delivery errors, missing parts and craftsmanship flaws, we will cover the full return shipping cost. No hidden fees or additional service charges will be generated during the whole return procedure.
5. Product Inspection Standards
After receiving returned packages, our professional inspection team will conduct comprehensive inspection on all returned dresses, tops, bottoms, and living room decorations. We will verify whether the items are intact, unused and consistent with the original sales condition. Inspection results will be notified to customers in a timely manner. Items that meet return standards will enter refund or exchange procedures, while unqualified returns will be rejected with detailed explanations.
6. Refund Processing Rules
Once returned items pass official inspection, we will arrange refunds promptly. All refunds will be processed through the original payment channel used at checkout. The actual arrival time of refund funds depends on the processing efficiency of third-party payment platforms and financial institutions, which is beyond our control. Only product prices are eligible for refund. Original shipping fees are non-refundable unless the return is caused by product quality problems or platform delivery errors.
7. Product Exchange Service
We support qualified exchange services for all eligible dresses, tops, bottoms, and living room decorations. If you need to exchange your purchased item for a different size or style, you can submit an exchange request to our customer service team. After we receive and inspect the returned goods, we will arrange the shipment of replacement items as soon as possible. Any price difference between the original product and the exchanged product will be supplemented or refunded accordingly.
8. Non-Returnable Situations
The following situations are not eligible for return or exchange: products with obvious wear traces, washing stains and artificial damage; items that have been worn, used or manually altered; products without complete original tags and packaging; goods damaged due to improper personal storage and use. We reserve the final right of judgment for all non-returnable cases.
9. Defective and Damaged Goods Handling
If you receive defective, flawed, damaged or incorrect dresses, tops, bottoms, and living room decorations, please collect complete photo and video evidence and contact our customer service team in a timely manner. We will verify the problem quickly and provide targeted solutions including free return, free exchange or full refund to fully protect your legitimate shopping rights and interests.
10. Policy Updates
We reserve the right to adjust and optimize this return policy according to daily store operation and service upgrading needs. All updated clauses will be displayed on this page in real time. Your continued purchase of our products after policy updates indicates your full acceptance of the latest return rules.
11. Contact Information
If you have any questions about return standards, return procedures, exchange services and after-sales processing, please contact our official customer service team through the fixed channels below:
Email: chunyehong@outlook.com
Address: 724 Cypress Lane, South Block, Brookfield
Phone: +1 (555) 739 2261