Terms of service

These Terms of Service constitute a legally binding agreement between chunyehong and all website visitors, registered users, and customers who place orders on our independent online store. All actions including website browsing, account registration, product consultation, order submission, payment completion, and after-sales service applications are governed by the terms below. By accessing our website, browsing products, and completing purchase transactions for dresses, tops, bottoms, and living room decorations, you confirm that you have fully read, understood, and unconditionally accepted all clauses of these Terms of Service. If you disagree with any part of these terms, you shall immediately stop using all services provided by our platform.

1. Service Overview

chunyehong operates an independent online retail platform focusing on trendy casual apparel and practical home decorative products. Our core product categories cover dresses, tops, bottoms, and living room decorations, providing diversified daily wearing outfits and home furnishing matching solutions for users. We provide one-stop online shopping services including product display, independent product selection, secure online payment, professional logistics delivery, and complete standardized after-sales support. All products sold on our platform are only for personal daily use. Unauthorized bulk purchasing, wholesale, resale, and any commercial profit-making behaviors are strictly prohibited.

2. User Account and Responsibilities

Users may register personal member accounts to enjoy convenient shopping functions such as quick checkout, order record inquiry, and personalized product recommendation. When registering accounts and filling in personal information, users shall guarantee that all submitted information is true, accurate, complete, and valid. Users are solely responsible for maintaining the security of their account login information and private data. All operation behaviors generated under the user account, including order placement, information modification, and service consultation, shall be deemed as independent behaviors of the user, and users shall bear all corresponding responsibilities and risks.
We reserve the right to cancel abnormal orders, restrict account permissions, freeze user accounts, or terminate platform access for users who provide false information, conduct suspicious transactions, or violate platform operation rules.

3. Product Information and Inventory Rules

We strive to display true, detailed, and accurate information for all products including dresses, tops, bottoms, and living room decorations, covering product images, size specifications, material descriptions, craft features, and product usage characteristics. Slight visual differences between online display pictures and physical products may exist due to different display devices, screen resolutions, and ambient lighting conditions, which do not belong to product quality problems.
We reserve the right to adjust product prices, update new styles, remove out-of-stock products, and optimize product introduction content according to market trends, inventory changes, and platform operation needs without prior notice to users.

4. Order and Payment Rules

After users select products and complete full payment, the system will generate an official valid order record, which confirms the user’s voluntary purchase intention. All orders require full one-time prepayment through the platform’s supported payment channels. Unpaid orders will be automatically canceled after a certain period to avoid invalid inventory occupation.
The final order amount is subject to the total price displayed on the checkout page. Product prices do not include shipping fees unless otherwise specified. All additional fees generated by third-party payment institutions and banks shall be borne by users independently. We have the right to cancel orders with abnormal data, inventory shortages, system errors, or suspicious transaction risks.

5. Intellectual Property Protection

All intellectual property rights of the chunyehong website are exclusively owned by the platform, including website layout design, text content, original product images, brand logos, and all copywriting content of dresses, tops, bottoms, and living room decorations product pages. Without our official written authorization, no user or third party may copy, download, reproduce, disseminate, modify, or use the above content for commercial purposes. Any act of infringing platform intellectual property rights will be deemed a violation of these terms, and we reserve the right to pursue corresponding legal liabilities.

6. Prohibited User Behaviors

Users shall not engage in any behaviors that interfere with normal platform operation or violate public norms during the use of our services. Prohibited behaviors include but are not limited to malicious order brushing, repeated invalid return applications, fake transaction disputes, tampering with platform data, attacking website servers, publishing illegal or harmful information, and abusing platform after-sales rules. Once prohibited behaviors are confirmed, we have the right to restrict or permanently terminate the user’s platform usage permissions.

7. Liability Limitation

We conduct regular website maintenance, system optimization, and security detection to ensure stable platform operation. However, we do not guarantee that the website can operate completely error-free and uninterrupted at all times. chunyehong shall not be liable for any indirect, incidental, or consequential losses caused by network failures, third-party service abnormalities, and objective uncontrollable factors.
The maximum compensation liability for any single order dispute shall not exceed the actual payment amount of the corresponding order. Subjective aesthetic dissatisfaction with products without quality defects shall not be used as a basis for compensation claims.

8. Service Termination

We reserve the right to suspend or permanently terminate a user’s platform access and service permissions without prior notice if the user seriously violates these Terms of Service, damages platform legitimate rights and interests, or disrupts normal shopping order. After service termination, all member benefits and platform use rights will become invalid, while clauses involving intellectual property protection, liability limitation, and user indemnification obligations will continue to take effect.

9. Policy Updates

We reserve the right to revise, adjust, and optimize these Terms of Service according to platform service upgrades and daily operational needs. All updated clauses will be displayed on this page in real time. Users’ continued browsing, product purchase, and use of platform services after policy updates will be deemed as full acceptance of the latest service terms.

10. Contact Information

If you have any questions, suggestions, or inquiries about these Terms of Service, platform usage rules, and order-related services, please contact our official customer service team through the fixed channels below:
Email: chunyehong@outlook.com
Address: 724 Cypress Lane, South Block, Brookfield
Phone: +1 (555) 739 2261